Contact & Support

Get help by email

For help with PicWhere, email support@whereisthisphoto.app. Please include enough information to identify the account or issue; there is no need to send an original photo unless it is necessary and you are comfortable sharing it.

Search and upload questions

Include your account email, search or batch reference if available, browser and device, and the error message or a screenshot. An uncertain location is different from a technical failure. See the Terms of Service for result limitations.

Orders, subscriptions and refunds

Include your account email, order reference, purchase date and a short explanation. If you received a duplicate or unrecognized charge, include the amount and payment-provider name shown on your receipt.

Never email a password, sign-in verification code, full card number or card security code. These are not needed to identify your order.

Review available orders in Payments, manage Pro in Billing, and read the Refund & Cancellation Policy. Canceling Pro stops future renewal; it does not automatically refund an earlier purchase.

Privacy, account closure and rights concerns

Use the support address above for access, correction, deletion or account-closure requests. Tell us which data or action the request concerns. We may verify ownership before disclosing or changing account data. The Privacy Policy explains storage and retention limits.

For a rights or content complaint, identify the relevant page or content, explain the concern and provide a way to contact you. Avoid sending unnecessary sensitive personal information.